Gosh, today sucked.
Let’s be honest. Leadership is one of the most rewarding things in the world, but it can also be draining, frustrating, and emotional. When you lead with passion, vision, and drive, it’s easy to expect that same energy from others. But the truth is, that’s rarely how it plays out.
I had to have a tough conversation with my team today. These aren’t the moments I share often, but they’re real and necessary.
I’ve had the same core team for over two years, and we’ve experienced incredible growth together. But with growth comes growing pains. And lately, I’ve realized there are some things that are no longer negotiable if we want to continue operating at the level our clients expect and that our business deserves.
Change isn’t always easy. Especially when you're implementing new policies, enforcing boundaries, or tightening up operations. But here’s what I know:
The little things, the ones that may seem unnecessary or confusing to those not in leadership, can make or break a business in the long run.
When you begin creating a structured, well-oiled machine, pushback is part of the process. And while it’s tempting to say, “It is what it is” or “I said what I said,” I believe real leadership means taking the time to explain the why.
Whether it's to your team or your patients, communication matters. People might not understand why one small shift, like adjusting the way we check in patients or how we communicate between appointments, impacts the bigger picture. But it does. It affects the patient experience, protects employee boundaries, and safeguards the integrity of the business.
So if you’re in a season of change and you're facing resistance, pause. Lead with understanding. Be clear in your expectations, but also compassionate in your delivery. Let your team know that these decisions come from a place of care and intention, not control.
And remember, it’s okay to pivot. Just because you make a change doesn’t mean it’s permanent. Strong leadership also means knowing when something isn’t working and having the humility to fix it.
There will be tears. Disagreements. Vent sessions behind closed doors. But there will also be growth, clarity, and a stronger, more aligned team on the other side.
So if today felt heavy for you too, know you’re not alone. Leadership isn’t about being perfect. It’s about being committed to the vision, showing up with integrity, and constantly asking:
Am I leading my team in a way that moves us forward?
We all need that reminder sometimes. Today was mine.